Refund policy

Asitems are created made to order and custom for you, we do not accept returns, but we have a 60-day exchange policy, which means you have 60 days after receiving your item to request an adjustment due to unexpected damages or size alteration.

To be eligible for an exchange, your item must be in the same or close to the same condition that you received it, gently worn, and in its original packaging. You’ll also need to provide photographic evidence and the receipt or proof of purchase. It will be the customer's responsibility to pay for the return shipping.

To start an exchange, you can contact us at hello@shopsoniice.com. Please note that exchanges will need to be sent to the following address: 3952 D Clairemont Mesa Blvd. Suite 262, San Diego, CA 92117

If your request for exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any exchange question at hello@shopsoniice.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We will not accept items that have been worn after the 60 day from receipt of goods nor will we accept returns that have been damaged due to negligence.  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds

So Niice pieces are considered "Final Sale" and does not offer refunds as pieces are made custom for you. Please be sure to understand and know the piece(s) you intend to purchase. If you have any questions prior to purchasing, please reach out to hello@shopsoniice.com.